It's getting worse over time - Software Developer Optum Employee Review

3.0
Dec 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Coworkers, management and senior leadership tend to be technically competent and motivated. Excellent opportunity for volunteer work. The help desk/incident management system is solid. 401k has good investment options if you do your research and select funds with low administration fees.

Cons

Work/life balance is awful. Regular deployments/break fixes that must be scheduled late at night, often on weekends--nearly always on weekends during open enrollment as well as later (>10PM) start times. Senior leadership deemed telecommuting to be unnecessary so that is not an option for many employees. Some of office buildings have open, unassigned seating, resulting in a loud environment. Senior leadership reduced the stock purchase plan discount from fifteen percent to ten percent this year. Reimbursement for work related cell/internet use was removed years ago. U.S. based full-time positions are steadily being eliminated, including open requisitions for full-time personnel. Non U.S. personnel are favored for new positions. No payout for unused paid days off if you leave the company (or get terminated, which is frighteningly easy, as we are often reminded by mid-level management)--you either use it or lose it. 40 hours may be carried over from year to year, and they ask you to donate unused time for people who have major life events, instead of providing it themselves. Holidays are inflexible. MLK Jr. day, Memorial Day, 4th of July, Labor day, Thanksgiving (2 days) and Christmas (1 day). The health care plan does not compare favorably to anyone I know. (Granted, this is a small sample size.) Technical inconveniences are everywhere; however, that is mostly due to the robust security. Two minutes to boot up your PC (occasionally 10-30 minutes.) Ten seconds to get to a login prompt on your PC. Twenty seconds to open a web browser. Constant 25% CPU use for the office display software. The IM software regularly fails to work for phone calls. There are *three* separate time entry systems that you must use: One system for normal time entry. Two systems if you take a day off. A third (Agile) for your daily tasks. I am extremely hesitant to write this review since it is primarily negative. If my identity is discovered, I expect my employment to be terminated. I enjoy my job and take pride and satisfaction in my work, but the environment itself is becoming toxic.

Explore other reviews about Optum

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Large company that provides great benefits and support career growth. Company culture supports work life balance.

Cons

Constant shift to hire contractors and offshore roles, which have caused lay offs.

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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