Fast paced but manageable - Pharmacy Technician Optum Employee Review

4.0
May 26, 2022
Recommend
CEO approval
Business Outlook

Pros

- Management actively listens to staff suggestions & takes complaints seriously - Cross-training is widely available and encouraged - Scheduling is flexible and reasonable if you explain your circumstances - Secured facility with no direct patient contact - You're empowered to make independent decisions in the best interest of the communities we serve - Lots of overtime both voluntary and mandatory - Quarterly bonuses for your individual performance if you exceed your numbers which is very attainable so long as you stay focused - Free coffee & filtered water

Cons

- Gossip and drama among certain teams runs rampant - Lots of overtime both voluntary and mandatory - Strict repercussions for medication errors (However* there are plenty of safety checks in place. You'd have to go out of your way to mess up someone's prescription) - Weekly software updates that can be stressful to work around - Frequent procedural changes that can be confusing if you're not well versed on how the pharmacy systems operate

Explore other reviews about Optum

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The company invests time into showing you that you matter to the company. Free breakfast to help you get going in the morning, wonderful ammenities available like the cafeteria, gym with personal trainer and more. Lots of support and team efforts. Truly feels like a family. Benefits galore, some available to you immediately.

Cons

Honestly, I love working for this company and I do not have one negative thing to say about them.

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

See reviews by: Helpful|Rating|Date|All