unprofessions, will dump you with no notice and leave you unemployed - Nurse Practitioner Optum Employee Review

1.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

appear to have good benefits.

Cons

I have been looking to work for this company for a while and applied for a home assessment Nurse practitioner position. I was offered a position and accepted it. I submitted a resignation with my previous employer and on my last day Optum called me to tell me they made a mistake and my NP credentials are not ones they accept. This is after receiving clearance from HR and the credentialing department and being reassured I am all set to start. There is not communication in this company. after my offer was rescinded (and I was left unemployed with a house and car and 2 small children and no income) I continued to receive their equipment and emails regarding orientation. When I addressed this situation with HR I was met with a lack of accountability, a lack of empathy and a complete lack of compassion. I lost months of income, I had to pull my toddler out of her day car because I could no longer afford it and I the security of how I am putting food on the table. All this as a highly qualified and skilled nurse practitioner. Of note, I was asked by the company to facilitate the return of their equipment. they asked me to ship their boxes back. I advised I will be leaving them right where they were dropped off. no one replied to my emails and I still have their stuff on my property with no ETA on pick up. completely unprofessional, from the average HR person, to the nursing managers, to the credentialing department.

Explore other reviews about Optum

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Oraganized, very supportive and resourceful,

Cons

No show or last minute cancellation frustrating

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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