A chaotic, poorly directed organization that underutilizes and burns through its talent - Anonymous employee Optum Employee Review

1.0
Mar 10, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation is high relative to similar positions at e-commerce companies, marketing agencies, etc. It's a crapshoot, but there are some well-led teams, though god help you if you need to collaborate across teams to accomplish anything.

Cons

Impersonal, siloed, fractured organization whose members, at times, seem to actively resent having to work with one another. Leadership is disconnected from what's going on at a functional level within product/dev/data analytics teams. Rather than articulating common goals or pushing teams to work toward them, the c-suite loves to host livestreamed town halls and announce grandiose new vanity projects, though when it comes time to offer specifics and explain what the latter are meant to accomplish or how they'll impact junior staff workloads, crickets. Company seems to struggle with basic back-office functions. When Rally was merged into Optum, it took IT months to grant former Rally employees access to Optum cloud services. Team leads provided Rally product managers with virtually no support in the transition to Adobe Analytics. Project management meetings kept multiplying, but never seemed to improve coordination. I never so much as met a single HR staff member during my tenure, and after I joined, my recruiter brushed me off and ignored me when I had questions about benefits. Some longtime team leads enjoy way too much job security for how poorly they treat their coworkers or how little they understand how modern companies uses data.

Explore other reviews about Optum

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Oraganized, very supportive and resourceful,

Cons

No show or last minute cancellation frustrating

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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