Gone corporate. Not patient care - Anonymous employee Optum Employee Review

1.0
Sep 25, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is none that i can say was worth it

Cons

Pay was terrible. Paid new employees bonuses but not their long term employees. Did not help people who wanted to advance within the company. Therr is no encouragment at all. Their best speech is we are proud of every single one of you! Treated their employees like garbage. I can say walmart treats their employees better. Wait times are awful in urgent care. Leadership in lab department is a joke and incompetent. The best providers have left when the merge happened. They spend more money opening new sites and building more buildings that they cant even employee staff to run them. Absolute joke of a place. TEC made a bad choice allowing this merge. Oh and no bonuses or time off. However you are required to take time off or you lose all but 40 hours to roll over to next year.

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are actively working towards improving our processes and your comments will help us to make any necessary adjustments.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Oraganized, very supportive and resourceful,

Cons

No show or last minute cancellation frustrating

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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