Poor Leadership at the Executive Level - Senior Contracts Manager Optum Employee Review

4.0
Dec 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Never worked for Optum, this is related to Change Healthcare. I was very fortunate to work for a great Sr. Director. He hired people to do a job and pretty much left you alone other than a check in to ask about progress and if you needed any assistance. Colleagues on our team wanted to provide the best product and the majority were not concerned with who received the credit. Ability to gain knowledge from Sr. Director related to specific types of contracts that I had never reviewed and I have 25+ years experience. 100% work from home

Cons

Rate of pay was terrible, at least 20% lower than industry CEO one of the worst I have ever witnessed. When he spoke via webcast about quarterly results, he would read the presentation verbatim and never raise his head to look into the camera. No charism and no ability to transfer his excitement to the employees so they could feel good about the direction of the company. This is due to his lack of charism and there was no direction of the company except try to be acquired. Like any corporate environment, but higher percentage here of employees that would not share information. Or when someone makes a mistake, own it, learn from it and move on. One of our teammates decided to blame it on me. Only been with the company for 3 weeks and I am not the kind of person to start a blame game during staff meeting. Difficult to obtain information. Terrible and antiquated I.T. systems No revenue generators Executive Leadership terrible. When Optum announce they were acquiring Change Healthcare, almost the entire Executive Leadership Team negotiated to keep their positions or one similar. No empathy towards employees and whether the would have jobs, the executives were "Me First, Me Second and Me Third".

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Optum Response
2y
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5.0
Jun 20, 2026
Recommend
CEO approval
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Pros

Work from home - no travel

Cons

Pay is not competitive- compared to many

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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