Unethical multibillion dollar company who does not care at all about employees - Licensed BH Member Line Optum Employee Review

1.0
Apr 12, 2024
Recommend
CEO approval
Business Outlook

Pros

work from home or remotely

Cons

dysfunctional IT systems, micromanaging, no pay for beginning or ending of shifts, always understaffed, high turnover, if you work a queue based position you will not leave your computer for 10 hours a day, crisis calls without enough resources from people from all over the country, incredibly unrealistic metrics creating constant turn over and poor moral

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Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we value our employees and are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement.

Explore other reviews about Optum

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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