They try to make it like a sales position where they really want you to “sell” the appointment and get the customer to say yes to scheduling. Calls had a (long) script and it was difficult to speak so much all day every day. You’re basically forced to harass customers into scheduling a HouseCall visit, calling them every week multiple times a week even when they are saying not interested.
Working in the call center, they give you your regular breaks and only 8 minutes of “personal time” per day. That means if you have to go to the bathroom, take a breather, etc, don’t go over 8 minutes or they will constantly be over your shoulder. Most other call centers don’t have this rule.
Company is big and there is no connection between you and the higher ups. I don’t think I even met any of them through orientation as a new hire. You feel like you’re just another number in the company. No sense of connection or feeling like your voice really matters.