Oracle Hospitality is a headache - Customer Service Analyst Oracle Employee Review

1.0
Jan 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Hm i guess the free certifications were nice to have

Cons

Overworked, seen as a number, no time to rest only for an hour during break, average about 60 calls per 8 hour shift. Not enough training when you first start out. They want to throw you out without knowing what you are doing because they need ppl to answer the phones. Get mad at you 2 months later when you obviously haven’t been trained when you don’t know what you are doing. DBAs are extremely nasty. Other L2s are nasty as well to L1s

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance for an engineer

Cons

Lots of changes in organization structure

4.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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