No tip No hours.. No Thank you - Anonymous employee OrderAhead Employee Review

1.0
Jan 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to set your schedule through the app

Cons

Again, OrderAhead is dishonest and does not give consistent hours; on a good week you will get maybe 10- 13hrs even with a very open schedule. Thats fine if thats what you want, but their recruitment add claims you will make $20+ per hour or 40,000 per year full time. But you dont get the hours and they cheat you on the tips you do get. If the customer does not tip you in cash you will not get it... OrderAhead will take it if the customer uses the app to tip. There is no way for the driver to make sure their tip gets to them. I have had numerous year as a delivery driver, so in sum... No hours and No Tips....No thank you!

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OrderAhead Response
11y
I am sorry you had such a bad experience working with us at OrderAhead. If possible please email me, paul@orderaheadapp.com, I run the Logistics team at OrderAhead and I am responsible for making sure drivers are taken care of. All of our drivers have a payment plan set to get tip and also guaranteed to make a minimum per hour wage, if you feel this is not the case I will personally look into the issue and help get it resolved ASAP. We also strive to pay out bonuses for hard working drivers as well. As for the hours that you were able to work, I can also take a look at that as well. We always have availability for drivers to work Dinner shifts especially Thursday through Sunday. However, we prioritize other shifts based on Driver reliability (i.e did they show up to their previous shifts) If you feel like you were denied any shifts I will look into the reason and get back to you immediately. Independently contracted drivers are vital to OrderAhead and we will do everything in our power to make sure they are compensated well and are happy. I hope I can resolve this misunderstanding quickly for you.

Explore other reviews about OrderAhead

5.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Usually got good tips- the dispatch team was good too.

Cons

Sometimes I had to drive at night.

4.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

This is a great organization for your first or second opportunity out of college. You'll find that OrderAhead provides you with opportunities that you wouldn't necessarily get at a much larger company. If you work hard and commit the time, you'll find yourself able to work further into what you're specifically interested in, and within a (relatively) short amount of time. You are guaranteed an opportunity to work directly with your team manager on a regular basis, which is a very positive aspect of initial work experience. OrderAhead is a place where you "earn" what you put in. The ups and downs of the company are a fantastic learning experience that will benefit you in your 3rd or 4th career, and that's important to keep that in mind as you build your resume. The best teammates at OrderAhead are those who are able to focus on their own long-term career goals, and not get too absorbed in team movements, adjustments, etc.

Cons

In exchange for the pros, you'll have to accept the longer hours and lower pay relative to larger startups in the area, especially in your first year. Also, smaller companies are by nature often less organized. Expect to work under a fluctuating environment where areas, like team goals/priorities, change on a semi-frequent (quarterly) basis. You'll go through stretches where you won't be particularly enamored by the work you're doing.

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