Cheated - Anonymous employee OrderAhead Employee Review

1.0
Feb 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work your own schedule. Flexible to the hours you can work. Potential to make a lot of money, but who knows what you've made. They offer a bonus

Cons

The application for drivers constantly crashes. There is always some sort of error popping up as well. Constantly kicks you out of driver mode. You have absolutely no way of knowing how much you have made. If a customer tips you, you have no idea that they tip you. You just have to trust that order ahead will actually pay you that tip. They offer 12$ an hour if you don't make enough tips. However you have no idea if you actually made any tips! For all anyone knows you made 50$ in tips, but they decide to keep all of that and just pay you out 12$ an hour. Almost every single app out there has a tally for how much you are currently making, except for order ahead. And there is no way for you to figure out if this is how it's always been. As you have to sign a ND at the beginning, no one dares to talk about their experiences out of fear for Order Ahead coming after them. Emailing driver support is completely hit or miss. Either they'll respond to you within the hour, or they'll take days to get back to you. After less than a week for this "company" I quit. It's entirely too shady.

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OrderAhead Response
11y
Hi! I'm so sorry that you feel like we were actively trying to hide anything from you. Our driver app is a work in progress, and we welcome any feedback from our drivers on making processes better. As a company, transparency is hugely important to us, and we are actively working on better systems of communication for our drivers, because you're all important too! Also, I know you may not trust me when I say it, but I want to make it clear that all tips on delivery orders go to our drivers. --Heidi

Explore other reviews about OrderAhead

5.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Usually got good tips- the dispatch team was good too.

Cons

Sometimes I had to drive at night.

4.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

This is a great organization for your first or second opportunity out of college. You'll find that OrderAhead provides you with opportunities that you wouldn't necessarily get at a much larger company. If you work hard and commit the time, you'll find yourself able to work further into what you're specifically interested in, and within a (relatively) short amount of time. You are guaranteed an opportunity to work directly with your team manager on a regular basis, which is a very positive aspect of initial work experience. OrderAhead is a place where you "earn" what you put in. The ups and downs of the company are a fantastic learning experience that will benefit you in your 3rd or 4th career, and that's important to keep that in mind as you build your resume. The best teammates at OrderAhead are those who are able to focus on their own long-term career goals, and not get too absorbed in team movements, adjustments, etc.

Cons

In exchange for the pros, you'll have to accept the longer hours and lower pay relative to larger startups in the area, especially in your first year. Also, smaller companies are by nature often less organized. Expect to work under a fluctuating environment where areas, like team goals/priorities, change on a semi-frequent (quarterly) basis. You'll go through stretches where you won't be particularly enamored by the work you're doing.

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