Used to be an OK job when they had the $12/hr minimum wage, went downhill after that - Anonymous employee OrderAhead Employee Review

1.0
Nov 13, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Set up own schedule and the dispatchers are awesome to work with. They have a good amount of locations to work in

Cons

No more minimum wage, you get paid by the order now which can be a hassle when trying to make a budget for yourself. You can Probably do 2 orders and hour if you're lucky enough which would bring in $12/hr; this is hard to do since sometimes you're on standby for half hour or more; it's also hard to do because there's a lot of traffic in some areas so you might just end up making $9/hr not including taxes or expenses. The company is probably losing money since they lowered their gairanteed wage to $9/hr, again not including expenses. You can't accept or deny jobs even though you're an independent contractor and not being paid by the hour...you're not allowed to see how much the customer tips you because it can change the way you treat the customer...

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OrderAhead Response
10y
Thank you for the feedback, and we apologize for any confusion! We did move away from the hourly minimum payment plan, but not until we were confident most of our drivers (with tips and delivery fees) were earning above the previous set minimum per hour and wouldn't be negatively affected. As we were shifting to and improving a new scheduling and payment system, we wanted to make sure our drivers weren't being penalized. We also introduced several initiatives as safeguards for you - such as higher order minimums for customers and shorter delivery distances for drivers to accommodate the change. We're very sorry if this was not your experience! And we do really appreciate you taking the time to describe your time as an OrderAhead driver. I will definitely forward your comments to our Driver Operations team for their review as they are constantly trying to find ways to improve the experience for all of our drivers. In the meantime, we wish you the best in your future endeavors!

Explore other reviews about OrderAhead

5.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Usually got good tips- the dispatch team was good too.

Cons

Sometimes I had to drive at night.

4.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

This is a great organization for your first or second opportunity out of college. You'll find that OrderAhead provides you with opportunities that you wouldn't necessarily get at a much larger company. If you work hard and commit the time, you'll find yourself able to work further into what you're specifically interested in, and within a (relatively) short amount of time. You are guaranteed an opportunity to work directly with your team manager on a regular basis, which is a very positive aspect of initial work experience. OrderAhead is a place where you "earn" what you put in. The ups and downs of the company are a fantastic learning experience that will benefit you in your 3rd or 4th career, and that's important to keep that in mind as you build your resume. The best teammates at OrderAhead are those who are able to focus on their own long-term career goals, and not get too absorbed in team movements, adjustments, etc.

Cons

In exchange for the pros, you'll have to accept the longer hours and lower pay relative to larger startups in the area, especially in your first year. Also, smaller companies are by nature often less organized. Expect to work under a fluctuating environment where areas, like team goals/priorities, change on a semi-frequent (quarterly) basis. You'll go through stretches where you won't be particularly enamored by the work you're doing.

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