they just care about money not us - Customer Service Representative Orkin Employee Review

3.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

the people are good and the customers aren't too bad and the pay is higher compared to other customer service jobs

Cons

everyone has way too much work and now they started micromanaging our time off phones like it's our fault they don't have enough people and they took our commission away so they want us to do more work and get less money

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Orkin Response
2mo
Thank you for your review. We’re glad to know that the compensation is a top benefit for you. Regarding your concerns, we understand that this role can be challenging as we serve our customers. If you’d like to discuss further, please contact orkinemployeesupport@rollins.com.

Explore other reviews about Orkin

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful place to work and meet chicks.

Cons

chicks sometimes smelled like pest control liquid

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, opportunities for sales depending on region

Cons

Orkin cares more about quantity over quality. If you care about doing a good job, don't work here. They will load your day up with tons of jobs and not enough time to do them (or do a good job anyways.) Management lives in their own bubble, and communicates poorly. I transfered to a new region and all services were a mess. Customers who have had Orkin for a year plus had homes still infested with pests. Prior techs hadn't cleaned any cobwebs, never cleaned webbing off siding or eaves. It was embarrassing. Commercial services weren't any better. I believe prior techs were just scanning stations and leaving. Orkin only cares if you punch through reports and collect money. If you also bring up customers that are being overcharged, management will never fix that either. Benefits also weren't great and quite expensive. Manager would also use slurs like the R-word despite knowing I had an autistic child. Just a gross place with gross values.

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