Pros
The training for sales and customer service agents is awesome. You are very prepared to do your job. The base pay and commissions are great if you can actually receive them.
Cons
The call center hires far too many people each spring and summer. There won't even be enough seats for the salespeople. They begin to fire randomly after school starts and will cut the staff by 3/4. The most logical process would be to hire seasonal workers but everyone hired believes that they are going to be permanent. The management in the call center is horrible. There are almost daily changes to the script and pricing. There are requirements to get autopay and have near perfect QA while using an antiquated computer system. If you don't meet the standards for either data or QA; you can lose quite a bit of money from your paycheck. There is no true documentation of your stats and even if requested the managers are unable to provide reinforcement for the stats that they post for you. Time off requests are refused frequently. There is constant yelling to take another call or that there are calls on hold. It is a very high pressure, high sales quota environment.
