Pros
The pay schedule is called production, and I was in a pretty busy area. Therefore I was paid a pretty penny while employed here. I broke my back making sure I could move through my day efficiently so I rarely ever worked passed 5pm. Co-workers were cool people. You're alone all day but I never had an issue communicating with coworkers or asking questions. Management was cool to me. Upper management would cause the problems, but your service managers did an excellent job helping and fighting for you.
Cons
Upper management. They're all numbers. They may be fine to talk to as people but they very much just care about bottom lines, and reporting back to the suits that we were making profits. Picking up other peoples slack. Hyde Park seemed to almost always be on the ball, even when they had people who would fall behind. That translated to having to send RMs to other areas and pick up their slack. Neutral to me, but not everyone wants to take 4 hour drives unpaid to work a half day in Utica. Call backs. Call backs occurred via communication or application error. I busted my chops avoiding these, but sometimes you have a slacker on the team and you pick up their callbacks. These are unpaid services. This created brief points of hostility against coworkers, but they would eventually get weeded out for poor performance/incompetency anyway.
