My Most Rewarding Job.....Ever! - Patient Access Representative Orlando Health Employee Review

Culture, commitment to community, stability

coming through a period of rapid growth, learning how to maintain our strengths at scale.

As an organization, I truly believe that Orlando Health truly means well and truly does care about its team members and the community they serve. Their benefits are very good and pay rates are competitive

I left OH after more than 16 years, and the decision ultimately came down to a deeply ingrained lack of respect for critical frontline teams. My Field Support team was responsible for supporting every merger and acquisition, every major upgrade, and the day-to-day operation of all computer equipment across the organization. Despite this, we were consistently overlooked and rarely acknowledged in large meetings, while other teams received recognition. The breaking point came during a meeting with the Senior Director of IT/CE Operations (now Assistant Vice President), when I was asked about my job satisfaction. I raised a straightforward concern: that my team’s contributions were significant and deserved the same visibility and respect as others. The response was direct and telling: "Respect? That's never going to happen,” and he continued "You are merely a commodity that is only noticed if you fail." that made the culture and leadership mindset unmistakably clear. After 16 years of dedication, I chose to leave an environment where essential work is taken for granted and respect is not given equally and is impossible to be earned.