Horrible working experience. Beware! - Store Manager Outerknown Employee Review

1.0
Aug 3, 2024
Recommend
CEO approval
Business Outlook

Pros

OuterKnown graciously allots its retail employees free clothing each quarter. Other than that absolutely nothing. Sustainability? Big whoop!

Cons

The best thing we do, talk about an aging surfer who doesn’t care about this brand because he has twenty separate companies that are managed by cheap labor and greedy ELT members. The ELT discount was 70%, and a retail sales associate was 50%, so the people who got paid the least were expected to wear overpriced clothing that barely holds up over a year. Meanwhile the HQ/ELT team, who get paid the most, get the steeper discount. Our stores receive ZERO help when it comes to marketing any events, promos, etc. The communication is horrendous, for example: store managers were told on the last week of July that we needed to cut everyone’s hours back from 40-32 or less. Another huge con is the surfers biggest fans can’t afford to buy any OuterKnown, it’s outrageously expensive and for what? ‘Sustainability’ I’m not sure if pricing your items up by 400% combats emissions, but apparently it does. The most frustrating part about working here was when you needed a reimbursement for expenses. Most of my team never was reimbursed for their first expenses because the amount of prodding and questioning from the accounting team was overkill. Stores never could receive a company card to buy simple things with to motivate teams, get items for events, or store wide flower promos. We were forced to use our personal funds, which we then wouldn’t see back for weeks. Also, they’re not paying you a lot to work here, so it never seemed worth doing. I did express my concerns about reimbursements to the CFO and was quickly told that I, and others would abuse the store payment card power, and was accused of making it seem like the reimbursement process was awful, just to get the card.

Explore other reviews about Outerknown

5.0
Nov 17, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Outerknown has built out its corporate team, and elevated the caliber of talent. It is excited to see the work being done and the direction of the company. There is a real excitement about the direction we are moving in, elevating the women's line, expanding brick-and-mortar retail stores, building out a brand marketing team, invested in an expansive and sophisticated e-commerce team, and more. So excited to be a part of this growing team and organization!!

Cons

Disappointed by past Glassdoor reviews, not sure about their credibility, or the accuracy of statements, but can only speak to my experience which is excited about the potential and future of this brand. A super talented, energized, high performing group, committed to making a difference together.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Hands down, Outerknown is the worst company with which to do business. Accounts receivable is corrupt and sales reps are terrible with communication. Chaos within the inner circle of Outerknown with many people fired, only to be replaced by other corrupt employees. Clothes poorly made. Their chinos blow out in the crotch, their blanket shirts arrive with cracked or missing buttons, A company that wants to look shiny on the outside but gray on the inside.

Cons

Everything about the company is bad

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