Misaligned expectations, high-pressure environment, and limited employee support - Customer Success Manager Owner.com Employee Review

High agency for engineers, talented ICs, and great leadership.

A lot of whiplash and fires to put out which is expected for a start up in growth phase. Systems need to be scaled, and infrastructure is being built to improve this.

- Top-tier talent density, even relative to other well-regarded big tech firms - everyone here is really effective at getting things done and believes deeply in the company mission of helping small businesses succeed - Owner still has a long way to achieving its full growth potential, so still lots of equity upside to be had - Good work/high impact is well acknowledged and rewarded by leadership, especially with career growth opportunities - Great chance to grow your AI coding skills in a place that sees AI as a way to supercharge engineer capabilities rather than replace them

- Growing startup with high hiring standards means much more work to do than people to do it, so work can often get pretty intense. Not a place to rest and vest. - Working here is more of a long term bet. You could definitely make more $$ + liquid RSUs at a public company or a private one with buybacks, but if you believe the company will succeed within a decade, you’re joining early enough for your options to see significant gains. In the meantime, you gotta make do with the base salary.