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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

Member Service Representative - Anonymous employee PENFED Credit Union Employee Review

3.0
Sep 9, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistent hours, schedule, everyone is really great to work with, and there is a lot of support from management to help you succeed. There is also a lot of room for growth.

Cons

The company is set up in units, and you can't ever switch shifts, you can only request time off. The pay is okay to start, but not very much, and there aren't any incentives or bonuses really for making sales quotas monthly. With the amount of stress that usually comes from working in a call center the pay just isn't worth it.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Sr director
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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