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      PENFED Credit Union

      Engaged Employer

      PENFED Credit Union reviews

      Good benefits but they will burn you out. - Customer Service Representative PENFED Credit Union Employee Review

      2.0
      Sep 25, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Plan, Dental Medical Plan

      Cons

      Very little staff for the volume of calls, little to no flexibility with employees. During pandemic working remote you will not receive any incentive for using your electricity, internet and personal phone. Almost impossible goals to reach your quota. Little to almost no staff for Spanish speakers. Not open for new upgrades that actually benefit the employee. Can’t leave even if it’s your clock out hour until all calls are finished.

      avatar
      PENFED Credit Union Response
      5y
      Thank you so much for your honest and valuable feedback! COVID-19 has impacted business and work locations world-wide, and we're all experiencing the effects. We appreciate your candor.

      Explore other reviews about PENFED Credit Union

      5.0
      Mar 25, 2026
      Sr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

      Cons

      Sometimes can be stretched for more resources

      2.0
      Mar 16, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff and middle management. Good benefits and facilities.

      Cons

      Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

      3
      avatar
      PENFED Credit Union Response
      3mo
      Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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