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PENFED Credit Union

Engaged Employer

My Observation - Loan Officer PENFED Credit Union Employee Review

1.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Beware of the WestPoint CEO, comes across as good ole boy that really cares about you. Guess what? He doesn’t. Where told and praised about the how we had record year profits and that are jobs were secure, only 2 months later whole team gets pink slip. Later there is news about CEO buying a 15 million Jet to fly around to places where he is not needed. The money could have been used for employees to keep our jobs. This Jet will cost PenFed money long term with hanger fees, pilots, and jet fuel. This company is a not-for profit and this is how they blow they money we worked too hard to make. To me, this is an irresponsible decision by PenFed. Been in mortgage for long time, these companies are all the same, they line their own pockets and disappointed but not surprised.

Cons

Operations think they are above it all

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PENFED Credit Union Response
3y
We are available to support our current and former colleagues during this transition and recognize the difficult choices for those impacted by the change. We appreciate the time you spent providing feedback.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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