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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

Could invest in better IT - Member Service Representative I (MSR I) PENFED Credit Union Employee Review

3.0
Mar 16, 2023
Member service representative i (msr i)
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Monthly challenges to motivate performance, rewarded with paid time off.

Cons

Employees who are performing above average are forced to work in-office when there's nothing done differently in-office that can't be done at home. For example, team meetings are still held via chat/video instead of in-person. Management isn't always in-person either so if they don't have to be there why should the front-line employees. With so many other companies offering 100% remote work, no wonder they have people not showing up for interviews. So many system issues that cause member & employee frustration that could be improved. Better streamlined processes for getting member information updated.

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PENFED Credit Union Response
3y
Thank you so much for your helpful feedback!

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Sr director
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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