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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

May want to look elsewhere - Member Service Representative PENFED Credit Union Employee Review

2.0
Jun 19, 2023
Member service representative
Recommend
CEO approval
Business Outlook

Pros

Work with your schedule (to an extent) - Weekends are great since no one really calls, on-site gym and free beverages from Circle K

Cons

Management more concerned with meeting their numbers than helping members (even told we're not a 1st call resolution get them off and move to next call). Have to jump through hoops to get anything accomplished and HR is all about the employer not employee. Overworked for pay, previously worked for multiple financial institutions and each line of business has their own division where here you take all the calls (consumer, credit cards, even all kinds of loans except mortgage). Benefits are okay but pretty costly overall.

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PENFED Credit Union Response
3y
Thank you so much for your candid feedback. We are grateful for the time you spent with us!

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Sr director
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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