Great until QA standards increased - MSR II PENFED Credit Union Employee Review

We were asked to sign a form stating we needed to exceed or greatly exceed QA standards to keep working from home. "No problem" I thought, I've consistently been in that range for 1.5 years. Then the QA team gets incredibly nitpicky, and standards keep getting higher. Not to mention that now instead of having you graded on your own performance, your graded against everyone else, making it harder to exceed (they don't wanna give everyone the regular raises for doing well, just the best of the best of the best, so now works harder and you're less likely to be rewarded). Interest rates increase, we see increase calls, every townhall meeting brags about our growth and yet I haven't had a flat rate raise to match inflation since the prices of everything began hiking months ago. Members end up getting bounced around and there is not a lot of incentive to actually help because if you take longer than 12 minutes with them, it hurts your handle time which reflects poorly on you.