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PENFED Credit Union

Engaged Employer

Poor Leadership and lack of Growth - Underwriting PENFED Credit Union Employee Review

1.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Option to work remotely and 37.50 work week

Cons

Most of leadership hopped over to Penfed from USAA. Hard to discern what is actually Penfed values/culture. The only time we hear from Underwriting leadership is during virtual town halls and layoffs. Underwriting leadership (Directors and Head of UW) is a complete catastrophe and requires a complete overhaul. Get rid of them all and start fresh. Outdated technology, horrible piecemeal training, extremely poor leadership, left doesn't know what right is doing, Penfed Mortgage Ops is unstable and won't be around much longer. Do yourself a favor and don't work for Penfed.

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PENFED Credit Union Response
1y
We appreciate your transparency. Thank you for taking the time to leave a detailed comment.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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