Pros
The company makes every effort to seem employee focused and for the most part that is true. Expect the CEO to walk into the comm center randomly. They have really good medical standards for who they hire on the field side however don't expect the same from comms. The pay is decent for what you're doing but it could be better to match the surrounding 911 centers.
Cons
They've got decently recent technology software wise but the hardware thats running it sucks. There aren't really enough screens to have everything open and available the way you're supposed to. Recent policy change eliminated cell phones and everything else from communications so you're disconnected from the world for 12 hours a day which can make family life tough. There are leads who don't know how to work all the different programs that you're expected to cover so if you have a question you're asking someone who doesn't know anything about that program. You also can't pull your own tapes to verify caller info which sucks. The retention rate seems to be particularly bad here.
