Pros
I work for PMA Management Corp (on the tpa side). Both PMA Management Corp and PMA Insurance Group have strong dedicated leaders that care about customers/ insureds and also employees. Management is great at sharing knowledge and information. Employees want to see PMA succeed because we are treated fairly. Senior management gets involved with getting to know the customers and employees. PMA's leaders are quick to respond to business needs and changes. All of this makes PMA a profitable company. Employees work normal 40 work weeks. PMA focuses on what is important and in the best interest of customers/ insureds and employees and does not micromanage employees or create a lot of busy work like I have found to be the case at other carriers. I have an amazing team of people that I work with. Not only are the people I work with highly skilled and great adjusters but they're also just really nice genuine people. It feels so good to come into work everyday and really like the people you work with. Most of the senior managers have been at PMA for most or all of their career (with many over 20 years) so the company does a great job at promoting from within.
Cons
The annual salary increases and bonuses could be better but aren't awful. But I would take working at PMA for slightly less pay over a poor working environment that pays slightly more.