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PNC Financial Services Group

Engaged Employer

Poor management and unethical practices overshadow benefits - Branch Banker PNC Financial Services Group Employee Review

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits as an bank

Cons

Lack innovation - tech is very dated and doesn’t seem like something there are working on in the growing technology. Poor Management - No experience needed for a manager it’s just about who you know and who likes you. Manager are lazy and expect their employees to do all the work. No accountability. Hr is not involved it seems. Lots of miscommunication in every part of the work, from compliance, to procedures, to training, to product. Unethical - Some people are treated differently from others. Seems like a lot of age and race discrimination. High turnover rates and deceptive practices, straight out lying to potential employees in interviews. Firing employees for “work performance” in the first 3 months are very common with no performance write up or plan. I highly recommend reviewing your options before accepting a job with them.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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