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PNC Financial Services Group

Engaged Employer

Managers are Jokes - We're the Punchline - Customer Service Associate PNC Financial Services Group Employee Review

1.0
Mar 31, 2012
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, opportunity to learn about the financial service industry, nice coworkers, ability to make future connections for job advancement.

Cons

-Terrible payscale for anyone lower than branch manager. -Additional work and responsibilities piled on without any additional compensation (although this seems normal for our current economy) -Compensation is NOT performance-driven, although management claims otherwise. -ZERO accountablilty for branch managers. Since they do not have to document their time like the rest of us, they are free to do as much or as little work as they choose to. Pretty cushy considering they make about $80k per year. -Impossible to document every detail of every single customer I talk to, I don't have the luxury of having an office and being able to close the door when dont want to see customers. -They have an employee survey 2x per year, if you give bad scores bc you're unsatisfied, they will try to get rid of you. -They eliminated two positions at my branch and replaced them with one lower paid position. Where's all that extra money going? Definitely not to the employees that do their jobs.

Explore other reviews about PNC Financial Services Group

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits package, including a 401k match and pension.

Cons

Training moves way too fast.

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Compared with similarly sized institutions, PNC offers decent work-life balance. But it all depends on who your manager is. People are generally very helpful and always willing to answer questions. For the most part, I enjoyed my time there.

Cons

Compensation is frequently ranked among the bottom percentile in the industry, and this was no exception for myself. They do not take into account the cost of living of a certain area when you are in their analyst program. For example, someone in Nashville would have to the same compensation as someone with the same position in San Francisco. During my time there, it definitely felt very “laissez faire”. Communication among deal team members was also a bit unpolished, with juniors frequently having to play catch up. The bureaucracy and level of siloing between lines of business is awful. It slows down deal execution and overall efficiency.

2
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