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PNC Financial Services Group

Engaged Employer

Time to change the way you conduct business. - Business Banker PNC Financial Services Group Employee Review

2.0
Jan 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits and salary seems to be competitive other than that it is a short term company to work.

Cons

If you work in the retail bank you are in constant fear of job loss. All about the numbers not much about the customer or the employee. Not really anywhere to go in the company you can move from branch to branch but, not much chance of moving up or into a new line of business. Most upper management on the regional level and market level are not very honest with the persons that work below them. More talk but, no substance behind what they say. You can work hard and meet or exceed your goals, have the best attitude but, never be promoted or even have the option of a review. Even when you apply within the company not based on employees record or even attitude you will still not get ahead. You always have the option to discuss other opportunities but, they don't exsist for the most of the employees. If you don't care about moving up and learning more then it is the place to be but, if you want growth and honesty then it is not the place to be. There are many long term employees but, there is know even way of managing one region can be great and the next terrible. Management treatment varies a great deal from the retail banking to other lines of business. All about the sales and numbers I suppose that is what banking is about. They seem to be missing a great deal of opportunity to have really great employees and more dedicated customers. It seems that one of the reasons that the country is having this financial crisis is that all retail banking employees working some form of commission and you end up having many great employees not doing what's right for the customer or the bank just for a few extra dollars in their pay checks. Commision and banking don't mix you end up with a great deal of bad behavior from regional managers down to the tellers.

Explore other reviews about PNC Financial Services Group

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with work life balance

Cons

Management was getting a little pushy towards the end

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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