Pros
Work from home They treat you like royalty for the first month and not so nice treatment thereafter.
Cons
The terms of the offer letter of employment were changed after we settled in to our roles (the announcement was made while in training). We were told the shift differential would no longer be paid out for the entirety of 2nd shift even though the offer letter stated we would be paid shift diff for the full shift. Now for 2nd shift workers, the shift diff only applies for the hours that fall after 5pm EST. That turns out to be a difference of a few hundred dollars a month. When our offers of employment were provided, I am pretty sure they knew they were planning to change it. So why would you do that to your workers and trick them into accepting something that you were planning to do away with? You are on the phones for the entire day after one month of training. They do have coaches to help assist you with locating procedures. A few of the coaches are friendly. Few opportunities to talk with your manager are provided. The calls are literally back to back for the entirety of the shift. The longest lull between calls has been about 2-3 seconds and that was only a few times. Considering how their approach to servicing customers needs tremendous work, they find a way to make their lack of forethought and planning your fault. There are many errors with the systems. Personally, I feel like I am being taken advantage of.