Pros
Vacation time Occasional Absence Time Some of the incentives are nice Most co workers are helpful Work at home/remote work
Cons
Customer Service is the worst. You are just a means to an end for the Team Leaders so they can advance in the company. Many who are promoted do not have any people skills especially the young Team Leaders. It's bad enough you get crappy abusive customers, but the pressure during your shift to meet metrics from your Team Leader adds to the misery. It is like they are whipping you constantly. And if a customer is abusive toward you, it's your fault. You are just a work horse. There are so many phony rah rah kiss your behind people it's sickening. Try to get a Team Ieader to do a call takeover, they won't do it. You are left scrambling to get help on a call and if you can't get it, tough, it's your own fault. Plus your AHT is screwed. The work at home option is the only good part about working here, and even with that, it's not really worth the abuse heaped on you every day.