employer cover photo
employer logo
employer logo

PNC Financial Services Group

Engaged Employer

Everyone needs to read this - Anonymous PNC Financial Services Group Employee Review

4.0
Jun 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Great co-workers. The branch I work at is very casual, and that's why a lot of our clients love us. Steady part-time hours and decent starting pay (for someone who has had no prior experience in banking). No such thing as a night shift.

Cons

This part is what everyone needs to read. Pnc bank is starting to turn into Bank of America, wells fargo, and chase bank. They implemented high referral goals, and they're putting tons of pressure on branch managers to ensure their staff meet those goals. So what does that mean? It means we have to hound almost every client about some product that they don't need in order for us to get referrals. If you're about to start working at PNC, then I hope you're a good salesman. Also, if you're a full-time college student (like me), then have fun trying to learn about every PNC product along with doing your massive amounts of schoolwork and studying. Another thing you will have to worry about (as a college student) is studying for the 2 exams you have coming up for class and meeting your sales quota for PNC. Here's everything in a nutshell: If you want to become a salesman, this job is the right job for you. However, If you don't want to become a salesman...... ....then good luck.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

1
See reviews by: Helpful|Rating|Date|All