employer cover photo
employer logo
employer logo

PNC Financial Services Group

Engaged Employer

Easy work but no future - Account Services Specialist PNC Financial Services Group Employee Review

2.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are just out of college (any college really), then this is the perfect place to work because they'll hire anyone. The work is very easy and provides no challenge. If you are the type that wants to be an a social environment then this is i because it's very laid-back, If you are looking to quickly advance in your career and great pay, then this is probably not the best place to work.

Cons

The work is completely mindless and the some clients are rude (but you get that everywhere). As a new worker, you get paid barely anything. There's not a good support system here. It depends on if you luck into having friendly co-workers who will explain things to you.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

1
See reviews by: Helpful|Rating|Date|All