Pros
Ok pay; if you work the late shift from home. You get 15% of your pay on top your pay if you work a split shift. Recently raised starting pay to $18/hr.
Cons
Scheduling is unreasonable and is only changed on very rare occasions. Expected to sit for 9 hours taking calls back to back with the exceptions of 2 15 minute breaks and a 30 min unpaid lunch. You are expected to be the answer so you can end up on a call for an hour just trying to figure something out. Days are very unpredictable and if you work until the call center closes (10pm est) you can not log out until the last customer is taken care of. WFH creates a stressful environment. You can not just walk away and collect your thoughts if you have a bad customer or day. You have to sit there and fake your way through it. You have to have very tough skin and not take anything personally