employer cover photo
employer logo
employer logo

PNC Financial Services Group

Engaged Employer

Stressful, low paying, over worked, no work life balance - Customer Service Associate PNC Financial Services Group Employee Review

1.0
Nov 17, 2015
Recommend
CEO approval
Business Outlook

Pros

You can get over time whenever you would like. That's nice. I had a good manager at my particular location or I would not have stayed almost a year.

Cons

Lots of stress, very low pay, all about sales, customers, & heavy work load. I was promised by the HR that referrals where attainable. She over sold the company. I had 43 referrals in 3 months and made only $6.00. You are only paid out on referrals quarterly. That means every 4 months you are paid for referrals. No work life balance. I worked every Friday night & every Saturday. Benefits where terrible & expensive. I worked in the Wisconsin/Chicago region. Every holiday we had to work on our day off. It takes forever to hire someone so if you are short handed they expect you to work 10 1/2 hours without a lunch break. You actually stand behind the teller line and eat because it will be you with only 1 other person. You are expected to be responsible for servicing ATMS & vaults without getting paid for that. The systems you use are way outdated & frustrating to use. The turnover rate for the company is extremely high in our region because the pay is terrible and it is a miserable environment. I was what they call a "switcher" & I was also expected to spend 3 hours a week making phone calls. Bankers are allowed to take all the loans & mortgages that actually "pay out". Switchers are expected to take the low paying things & service issues.

Explore other reviews about PNC Financial Services Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team to work with

Cons

Promotions did not actually come with more requirements

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Compared with similarly sized institutions, PNC offers decent work-life balance. But it all depends on who your manager is. People are generally very helpful and always willing to answer questions. For the most part, I enjoyed my time there.

Cons

Compensation is frequently ranked among the bottom percentile in the industry, and this was no exception for myself. They do not take into account the cost of living of a certain area when you are in their analyst program. For example, someone in Nashville would have to the same compensation as someone with the same position in San Francisco. During my time there, it definitely felt very “laissez faire”. Communication among deal team members was also a bit unpolished, with juniors frequently having to play catch up. The bureaucracy and level of siloing between lines of business is awful. It slows down deal execution and overall efficiency.

2
See reviews by: Helpful|Rating|Date|All