Unresponsive upper management hinder profits, performance and retention - Trainer PSA Airlines Employee Review

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is full of smart, hardworking and knowledgable people who understand what needs to be done to make things happen.

Cons

For some reason, even with the latest regime change, none of the upper management appear to see or listen to improvements that could improve operations or employee retention. The chain of command goes both ways and maybe the information is going up. Maybe they hear but they do not listen to the reasoning- even for items that would not cost anything.

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PSA Airlines Response
3d
Thank you for sharing your feedback. We appreciate your perspective and are committed to creating a positive experience for all employees. Feedback regarding communication, training opportunities, workplace resources, and employee support helps us identify areas for improvement. We value the contributions of our team members and remain focused on strengthening our workplace and operational success. We wish you the best in your future endeavors.

Explore other reviews about PSA Airlines

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

great crews and experiences with them.

Cons

awful pay, no way to speak directly to management

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PSA Airlines Response
1mo
Thank you for taking the time to share your feedback. We’re glad to hear you had positive experiences with your crew and the connections you built during your time at PSA. We also appreciate your candid feedback regarding pay and communication with leadership. We are continually evaluating ways to enhance both our compensation and employee engagement, including creating more opportunities for open dialogue with leadership. We wish you all the best in your future endeavors.
4.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Incredible work-life balance. The team is incredibly collaborative and there to help out. There are plenty of opportunities to take ownership and step in where you would like to make decisions backed by data. Everyone understands life outside of work is real and is not just accommodating to it but encouraging prioritizing that. 2. The autonomy given to employees to do their job as they see fit is incredible. 3. Travel benefits. I went to London last weekend to watch a soccer game for the cost of taxes.

Cons

1. Corporate red tape. For being under the American Airlines umbrella, I would've assumed we would be more established. It feels like a startup in some ways with the red tape and scissors being held by American. This just slows things down. 2. Vacation days lag behind the market. Other companies have 4-5 weeks or unlimited PTO. For a company that runs on business travel and vacations, I would've thought that the emphasis on the need to vacation would be higher as you get 10 days to start + 2 jetaway days (floating holidays) + 4 days of personal time (meant for appts and sick days). 3. Salary expectations not met. However the room for growth within the company counters this.

1
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PSA Airlines Response
1mo
Thank you for your feedback. We’re glad to hear you’re excited about the growth and opportunities at PSA. We recognize the challenges that come with evolving systems and processes, and we’re committed to continuous improvement to better support our team.
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