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Amazing experience and amazing coworkers - Member Services Representative PSCU Employee Review

5.0
Nov 28, 2014
Recommend
CEO approval
Business Outlook

Pros

First of all, the training is amazing. It's five weeks with an amazing, engaging trainer that will literally teach you everything you need to know. You will be fully prepared before hitting the floor. You'll have supervisors, floor walkers, mentors all just to help you and answer any questions! Secondly, the benefits are great. After 30 days of your hire date your eligible for insurance benefits and the cost is amazing. I'm mostly satisfied with the staff here. The supervisors really do care about your success. You have so much support it makes this job easy. This is the first job I've had that I actually look forward to going to. Everyone here has such positive energy, the trainers are great, the supervisors and mentors are very genuine and caring. If you're looking for an amazing job THIS IS IT.

Cons

The only con I can think of is how loud some reps can be on the phone. Honestly, some reps are extremely inconsiderate of other people. However, you have the ability to move desks and 99% of the time management will discretely speak with these representatives to handle the issue.

Explore other reviews about PSCU

5.0
Nov 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

6
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