Pros
honestly? no pros aside from working from home and the group chat with your favorite co-workers
Cons
oh boy are there a lot. when I first started at pscu, I truly did enjoy it. quickly that changed. they onboard far too many new credit unions without adequate staffing and upped the mandatory overtime to where you are working 46 hour weeks whether you like it or not. call volume is through the roof, you get 4 seconds between calls and if you use more time you'll be complained at by workforce. a good percentage of your time is spent telling people we can't help them (after being on hold several hours) and send them off with the false hope of a call back that they'll never receive. the system is shoddy at best and constantly crashes. you can't go off the script or QA will come for your throat causing your scores to drop. pay is decent for working from home but not worth the anxiety. I could probably find more to complain about but I'll leave it as is.