Pros
+ Serious emphasis on health and wellness. + Very simple tasks; if you can follow a script you can succeed. + Training team is very understanding and does their best to get you ready with what they're given. + Very thorough on their rules and regulations. + Provides as much as it can to make the employee comfortable (even though that isn't enough when you compare/contrast the workload - see Cons).
Cons
- Work/Life balance exists, but when you come to work you come to work and nothing more. - Usual call center culture; keep your nose to your keyboard and bring in the #'s. - 30 minute lunch breaks do not balance out the over-sized workload of ~150 cph. - Benefits are sub-par compared to the other companies in the area. - About 50-60% of employees still miss the former CEO. This one is very rarely found even on his own turf. - Overall seems to benefit those with a Bachelor's more than the call center usual. - Lots and lots of bread and circus tactics and entitlement ("we gave you the job and A, B & C"). - Supervisors seem generally disconnected from their employees and usually do not have the answers for menial questions (e.g. "what affects my cph? my att?). - High attrition leading to mass hiring leading to the usual problems that come with sudden growth (disorganization, lack of information).