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Unfair and unprofessional - Tier II Customer Service Representative PSCU Employee Review

2.0
Dec 24, 2015
Recommend
CEO approval
Business Outlook

Pros

They have daily fruit, a gym, covered parking they schedules are OK could be better. Some of the supervisors are great they get the job done. The overall job I liked. Assisting customers is my expertise.

Cons

Upper management has they favorite, they had a mesquito problem and bed bugs. They could be a bit more intuned with workers. Some managers walk pass and don't speak and when you do speak it look as if it hurts then to speak back. This company is really selective on who advances. I think you should only be in a position 6 mos instead of a year to change departments. They also say that they are professional when they're selective on what cases get terminated or written up. I guess if you're a threat to them you're immediately terminated instead of written up and put on a final. They condone bullying and harrassment and only pretend to investigate a case. They could also use better chairs for they coworkers cause those chairs they have don't help with 8/10 or 12hr shifts.

Explore other reviews about PSCU

5.0
Nov 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

6
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