Big Ideas, Jumbled execution - Customer Success Manager PTC Employee Review

3.0
Jan 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, and depending on your department work-life balance. Helpful co-workers (where they can help)

Cons

Extremely siloed to the point of frustration. Cross communication is like pulling teeth to find the right contact. Lack of transparency even to the mid-levels of the company. They have a great vision but change course so much that the final product never happens. All of these made for a work experience that seemed very lost and disorganized where end goals were nebulous at best.

Explore other reviews about PTC

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Work life balance

Cons

Organizational structure changes Low growth internally

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, great colleagues, good HR training on goals and objectives

Cons

Depends on the group, toxic culture pockets exist, abusive and bullying behavior is laughed at and accepted rather than corrected, unclear strategy, business unit level vision is lacking, no accountability, several HR complaints against a manager go unaddressed, slow to change, can be chaotic, more interest in checking the box than hitting the right mark.

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