Public company still operating like a start-up - Marketing PagerDuty Employee Review

5.0
Oct 18, 2019
Recommend
CEO approval
Business Outlook

Pros

* Delighted customers willing to champion the products * Great people culture with an emphasis on diversity and inclusion and strong values around collaboration * Nice perks in the office - drinks, snacks, lunch daily, etc. * Entrepreneurial start-up mode atmosphere creates opportunities to acknowledge skill gaps and take ownership of programs * Strong, clear, and consistent communications from executive leadership who are very approachable * For roles where it makes sense, a strong willingness to hire remote workers to ensure they find the best fit for the position * I rarely receive emails from colleagues on the weekends or holidays - Dutonians work hard during the week with sane hours and really do, for the most part, unplug on the weekends and holidays

Cons

* Despite going public earlier this year, still operating in start-up mode in many ways with lack of clarity on resource alignment with expectations and requirements * Recent shifts in management create opportunity for growth, but can result in periodic lack of direction for teams * Lots of great ideas and messages going out the door, but it is often inconsistent and leaves many wondering about the strategic direction of the company longer term

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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