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      PagerDuty

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      PagerDuty reviews

      They care about people when it's convenient - Security Engineer PagerDuty Employee Review

      4.0
      Sep 15, 2020
      Security engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Tons of supportive coworkers, learning resources, people who share knowledge. • Line managers are almost half women in some departments. • Black representation is steadily increasing, including in engineering. • PagerDuty invests in social impact. It's marketing, but they put money and time into genuine social impact, through donations, product licenses, and 24 hours of paid volunteer time. • PagerDuty has career architectures and mentorship programs to help employees grow across many roles, and a program to move to a new team if you want to develop new skills in a different role.

      Cons

      • A few genius jerks run rampant in engineering. Criticizing them is punished. • Promotions and opportunities are strongly biased towards men. • The old PagerDuty bro culture hides under toxic positivity. • ERGs are for marketing. • They try to make everyone care about sales, including engineering. • Compensation in SF is below average. Compensation in other locations is good, and above average in Toronto. • Benefits like health, donation-matching, and 401k matching fall short of similarly sized startups. • Read between the lines on what the above two statements mean for PagerDuty's income. It's great on the market, it's a great product that's a gold standard, but the profit margins don't compare to what B2C or the larger B2B orgs are bringing in.

      avatar
      PagerDuty Response
      5y
      Thanks for the feedback! We are incredibly proud of the culture we’re building here at PagerDuty. We’ve invested a lot of time, care, and input in order to create a workplace in which all Dutonians can thrive. Regarding your feedback on equitable pay and promotions, PagerDuty is committed to ensuring our employees receive equal pay for equal work. ​PagerDuty regularly reviews compensation practices and analyzes the equity of compensation decisions, for individual employees and our workforce as a whole. If we identify employees with pay gaps, we review and take appropriate action to ensure fidelity between our stated philosophy and actions. ​ Moving forward, we will continue to institute measures, such as communications and training to interrupt and prevent bias in hiring, performance management, and compensation decisions and provide resources to further develop managers and leaders to help them make equitable decisions about pay. Our first-ever Diversity Report helps to outline some of these commitments, and I'd love for you to take a look here: https://www.pagerduty.com/careers/diversity/ Thanks for all you do as a Dutonian. I would appreciate hearing more so we can improve things; please reach out to me via Slack or email. - Victoria P., Director, Recruiting Operations

      Explore other reviews about PagerDuty

      5.0
      May 14, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

      Cons

      Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

      1.0
      Jul 9, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      they have existing customers, most are churning

      Cons

      Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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