Great growth company with solid core values. - Senior Customer Success Manager PagerDuty Employee Review

5.0
Dec 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Great work culture Decent work-life balance Smart and talented people Awesome product Good vision / roadmap Logical / smart acquisitions

Cons

Undergoing a transformation Company is maturing and experiencing some growing pains as a result Lack of clarity on direction and strategy on how to execute on that vision Product siloed and slight disconnect with customer-facing roles

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PagerDuty Response
5y
Thank you so much for sharing your feedback with us. Championing the customer is one of PagerDuty values and we strive to keep their experience top of mind. This year we have a renewed focus on product-led growth, and we want to encourage a bias towards action and risk taking, so that we can focus on delivering outcomes that solve our customers’ biggest challenges. Please continue to let us know how we can improve and create more synergy across our departments!

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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