Inspiring Leadership, Challenging IT Product - Anonymous employee PagerDuty Employee Review

4.0
Feb 23, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The leadership was amazing to learn how a start up matures into a publicly traded company. Jennifer Tejada is a badass and has an aura of leadership similar to an inspiring politician. She commands a room, yet is kind and smiles at everyone around the office. - The culture of hiring diverse individuals who are empathetic and hard working. Everyone seems to go above and beyond for customers. - The tenured Enterprise Account Managers were so kind to us BDR's. They would love it when all of us were ripping cold calls for hours and learning through experience. - Everyone was so kind to each other. Never heard anyone say mean things about anyone. - It's common for people to switch positions in other departments to try other skills.

Cons

- Not too many cons but If I had to pick one or two it would be the challenge of onboarding and learning how to understand the product. - (Coming from a creative major and background) learning how to speak to IT Directors and their pain points, as well as how the product helps takes months to learn and years to master. - The road from SDR to AE is a lot longer than a start up, which can be frustrating for some.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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