Great Company - Stay away from Sales Department - Sales Executive PagerDuty Employee Review

3.0
May 26, 2021
Recommend
CEO approval
Business Outlook

Pros

The CEO and company culture are amazing ... family first ... flexible... overall wonderful environment .. great Incident Management solution too

Cons

I would highly recommend not working on the Sales team ... especially Enterprise Sales ... they are flooding the market with AE’s and most reps by the end of the year are going to be lucky to be at 50% of attainment. Additionally, the deal sizes are no where near what I would classify as “Enterprise” level .... they tend to be between 10-20K if even that... more like single deals 5-6K ....occasionally there may be a deal a little higher but the number of deals even over 100k are so minimal it by shear luck you can find one ! If you are not looking to make commission and you are okay with living on base salary and are not seeking success then this would be a job that would fit your needs.

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PagerDuty Response
5y
Thank you for sharing your feedback. PagerDuty is focused on product-led growth and our sales model is based on success. We offer competitive remuneration across all roles, and for sales, compensation is a combination of base salary, equity, and commission. Enterprise deal criteria is industry standard. We are rapidly growing and always looking for ways to improve employee experience. In Sales, we have several new programs rolling out to address challenges our Dutonians have shared with us. Thank you and we wish you well in your next adventure.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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