Less Pros Than Cons - Anonymous employee PagerDuty Employee Review

2.0
Sep 18, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PROS: Flexibility to work from wherever whenever

Cons

CONS- *Inexperienced Leaders with inflated job titles and big egos *Retention of poor performers(Creating new roles for them) *Reaching out for unsolicited feedback on candidates/Back Channeling is a norm *Equity is a buzzword-Favoritism applied to promotional opportunities. Exceptions are always made for those closely connected to CPO/CHRO *DEI is a buzzword: when there is high turn over among your black and brown employees to include your DEI leader that’s a red flag *Retaliation: Leaders dissect low engagement results to try and identify who said what vs holding themselves accountable and trying to fix it. *Lack of respect for boundaries: Common to receive slacks and texts while on OOO *Lack of true strategic growth mind set. Reactive and Inefficient: if it’s the most backwards time consuming way of doing things…that’s usually the path forward Way too chaotic and dysfunctional for a company that is >1k and 2 years post IPO.

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PagerDuty Response
4y
Hello and thank you for sharing your feedback. PagerDuty is a company that deeply values Inclusion, Diversity, and Equity (IDE), from how we hire and promote, to how we conduct our business operations. We follow a structured interview process and have a program devoted to Inclusive Hiring. Our attrition rate is in line with industry averages. Next month, we will be releasing our second annual IDE Report where we will share our progress toward making PagerDuty an equitable place for all. We believe the work in this area is never done, and we are committed to continuous improvement. We would like to remind you that PD has a policy against and does not tolerate discrimination, harassment, favoritism, or retaliation. PagerDuty is committed to an environment where open, honest communications are the expectation, not the exception. We want our employees to feel comfortable in approaching their management in instances where they believe violations of policies or standards have occurred. However, in situations where they prefer to not engage their management they are encouraged to use the EthicsPoint hotline, hosted by a third-party hotline provider, to submit an anonymous report. They may also contact an HR Business Partner. We take all concerns seriously and will address them accordingly. We are committed to creating an environment where all employees feel included, engaged and productive.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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