3.0
Nov 4, 2021
Current employee
Boston, MA
Recommend
CEO approval
Business Outlook
Pros
The product/service is industry leading. It is a much better solution for enterprise incident response than its competitors.
Cons
The sales leadership has unrealistic expectations about scaling new customers. New customers scale slowly because the customer success team is anemic and inexperienced. The company is so focused on generating 1 billion in ARR that they are forgetting that they need to figure out how to reach 500 million in ARR first. Company values and culture stops at the sales team's front door. But, that isn't much different than any other Silicon Valley or San Francisco based IT company.