If you're a sales rep interested, look elsewhere, and fast!! - Account Executive Mid-Market PagerDuty Employee Review

2.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Company culture (read: not sales culture) is good. Nice benefits, and clean offices with full remote work available.

Cons

Sales Culture is a rudderless ship. No clear direction, overly saturated market, and no direction to bring new options to market. Enablement is non-existent with horrendous training options available to reps. Not clear if they want to be a monthly, high transaction business, or a quarterly strategic business. Just depends on the day. Sales morale has been low for the entire 2 years I've been here and has no signs of uptick. People are rewarded for doing the bare minimum. There is no way to overly achieve without 50 roadblocks in the way. Want a product expert to talk to a customer? Better make sure you have your full MEDICC filled out and an opportunity created before you can even ask! Oh what's that? Your opportunity isn't fully fleshed out? Well better kill it and tell that customer that they are S.O.L! Oh, did you think your territory was solid? Sorry they'll constantly move your accounts and opportunities around without warning. You get no hold-over period. You were working on that opportunity for 5 months? Well too bad, it's going to another rep for him to close and get credit for! Oh your customer is interested in $50K of new product? Looks like their parent company is under an enterprise level rep, sorry that goes to them now even though we're past the period for claiming these types of accounts. Better find a way to make up that $50K quickly!! A CEO who quoted MLK Jr. in her Layoff email, while at the same time promoting a VP was the least of the "bad looks". The CFO sending out an email a few days later sounding like a 5 year old that had to "Defend the honor" of the CEO was one of the most cringe emails I've ever seen. There is no clear direction for this company and the structure is a diluted mess!

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

See reviews by: Helpful|Rating|Date|All